Single-Window Judicial Framework to Assist Crime Victims
Marking a significant milestone in India's legal aid ecosystem, Chief Justice of India Justice Surya Kant inaugurated the pilot Victim Rights Centre (VRC) at the Bihar State Legal Services Authority (BSLSA) premises in Patna. Operating on a unified, single-window system model, the Centre seeks to eliminate procedural bottlenecks faced by crime victims navigating medical treatment, police registration, financial compensation, and court representation.
The launch event was held under the leadership of Patna High Court Chief Justice and BSLSA Patron-in-Chief Justice V. Kameswar Rao, alongside Executive Chairman Justice Sudhir Singh.
Overview: Key Pillars & Services Launched at BSLSA Patna
| Initiative / Component | Operational Focus & Legal Entitlements |
| Victim Rights Centre (VRC) | Single-window coordination for legal aid, medical care, FIR copies, & compensation |
| Statutory Integration | Aligned with BNSS 2023 & Bihar Victim Compensation Scheme 2014 |
| Transgender Helpline | Access point under the Transgender Persons (Protection of Rights) Act 2019 |
| Mobile Legal Units | Multi-Utility Vehicles (MUVs) for door-step legal outreach across rural districts |
| Published SOP Manual | Standard Operating Procedures authored by Project Coordinator Ms. Shama Sinha |
Operational Structure and Entitlements Under BNSS 2023
Rather than creating an additional bureaucracy, the Victim Rights Centre leverages existing institutional infrastructure—including local police stations, government hospitals, Child Welfare Committees (CWCs), One Stop Centres, and state welfare departments. The Centre tracks victim files from initial complaint through final relief, maintaining unified case files to prevent procedural delays.
The VRC provides direct assistance in securing entitlements guaranteed under the Bharatiya Nagarik Suraksha Sanhita (BNSS), 2023, the Bihar Victim Compensation Scheme, and special acts. Key entitlements facilitated include:
Immediate access to emergency medical intervention and psychological counseling.
Free copies of First Information Reports (FIRs) and representation during bail hearings.
Protection orders, witness protection measures, and appellate remedies.
The model draws upon judicial precedent set by CJI Surya Kant in Jagjeet Singh v. Ashish Mishra, where the Supreme Court affirmed that a victim's right to be heard is an indispensable element of criminal justice extending through all trial and pre-trial phases.
Transgender Helpline and Outreach Expansion
Complementing the VRC launch, the CJI launched a dedicated Transgender Helpline designed to implement the Scheme for Consolidation, Rehabilitation and Access to Justice of Transgender Persons. The helpline serves as a primary access node to assist transgender individuals in obtaining official identity cards, securing welfare benefits, and addressing discrimination in employment, housing, and medical access.
To take legal awareness directly to marginalized rural communities, CJI Surya Kant flagged off a new fleet of legal aid Multi-Utility Vehicles (MUVs). The program concluded with the release of the VRC's official operational handbook and standardized documentation manual, designed to serve as a blueprint for legal service authorities across other Indian states.

